Refund policy

Thank you for shopping with Homienly. We want you to enjoy a smooth and pleasant shopping experience. If your purchase is not quite right, we are here to help.

Return Eligibility

To ensure product quality and protect other customers, returns are accepted only when the item remains in resellable condition:

• The product must be unused, unopened, and in its original packaging.
• Items that have been opened, used, damaged, or no longer suitable for resale are not eligible for return or refund.

Please contact us within 7 days of receiving your order if you wish to request a return.

Return Shipping

• Return shipping costs are the responsibility of the customer.
• To simplify the process, we may deduct the return shipping cost from your refund after receiving and inspecting the item.

Refund Process

Once the returned product is received and confirmed to be in resellable condition, we will process your refund within 3–5 business days.

• Refunds are issued to your original payment method.
• Please note that shipping fees are non-refundable once an order has been shipped.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with your order details and photos. We will arrange a quick replacement or alternative solution.

We’re Here to Help

If you have any questions about returns or refunds, please feel free to reach out to our customer support team—we are always happy to assist you.