You Have 30 Days From The Date Of Dispatch To Return An Item For An Exchange Or A Refund. Please Note You Have 14 Days To Exchange Or Return Items Discounted Or Sale Items.
A Product Will Only Be Accepted For Exchange Or Refund If It Is Returned Unworn, Undamaged And In New Condition. All Body Piercing Is Dispatched In Clear Plastic Bags And Sealed With A Tamper Proof Label Which Allows Customers To View The Items And Still Make Use Of Our Fantastic Returns Policy However, We Will Not Exchange Or Refund Any Item Of Body Piercing If We Believe That The Sealed Packaging Has Been Opened Or Tampered With. This Does Not Affect Your Statutory Rights.
If An Item Has Been Engraved We Are Unable To Offer An Exchange Or Provide A Full Refund. We Will, However, Offer A 50% Refund.

From Receipt Of Your Parcel We Aim To Process Your Returns As Quickly As Possible – Usually Within 48 Hours. At Busy Periods Of The Year, Please Allow Up To Seven Working Days For Your Return To Be Processed.

Yes, If The Replacement Item Is More Expensive Than The Returned Item We Will Contact You For Payment Of The Difference.

If We Do Not Have The Item That You Want In Exchange In Stock, You Will Be Contacted By Our Customer Services Team Within 30 Days And Offered An Alternative Item Or Full Refund.

We Will Process Your Refund As Soon As Possible Usually Within 48 Hours Of Receipt. We Will Send You An Email To Let You Know We Have Received The Item And Are Processing It. A Refund Will Normally Take Around Five To Seven Working Days To Appear In Your Account, But This Can Also Depend On Your Bank.